The work in previous time for travel agents was quite different. There used to be a period when that typical 9 am to 5 pm sitting job was there but now things have changed. The technology has taken a shift and the agents have started handling clients’ from a different perspective. Now the manual concept is over and the world of desktops and iPads have taken the role.

Now modern agents have actually become mobile travel agents working in business and home offices, the car, or just about anywhere and anytime. They use offline, online, and mobile technology to connect with customers and travel industry services 24/7.

Expanding the travel agent’s customer service arsenal

The downloadable app is a significant advancement in the travel agent’s arsenal of scheduling and services tools.  These apps are a key to travel agents as they offer real-time scheduling and assistance to clients and allow agents to expand their businesses.  Some of the best apps for the travel world are given below:-

• Refund.me – This app is presently free of cost and is available for iPhone and Android users. This app from Sabre’s Red App Center is present for travel agents. Coming over to the common problems such as flight delays, cancellations, overbooking, and missed connections are great issues and results in a lot of wastage of money. Only a small percentage of passengers ever state compensate to which they actually are entitled. Refund. I allow the travellers to get their rightful compensation.

• Travel port Mobile Agent – this app is there on iPhone, iTouch, iPad, Android and is free of cost. You can download this through the iTunes store. A quick and full access to GDS content is given to the agents. Only by a valid GDS SignOn, it I accessible. Travel port allows View Trip integration, a newsfeed of relevant travel-related articles, customizable keyboard quick keys, and updates that allow full incorporation with Apollo, Galileo, and Worldspan GDSs. Two terminal windows at the same time could be accessed by the agents.

• TripCase – It is present on iPhone and Android for free. Through the TripCase app, you can make valuable travel information readily available to your clients. You and your clients will get real-time alerts on flight status updates, gate changes, delays, and cancellations. TripCase will arrange travellers’ itineraries and plans on their mobile devices. It is quite simple to use, clients simply send their trip to the app via an email to trips@tripcase.com; reservations robotically sync with TripCase and any applicable status updates are joined and passed on to the client.

• mTrip Travel Guides – It is there on iPhone and Android and there are no charges for the same. This popular, award-winning app is particularly created for travel agents. The information and graphic elements of your company are customized to the mTrip app. Clients contact your app through the Apple App and Google Play stores. Through your agency-branded app, clients have the right to see the complete travel guides, maps and navigation, and itinerary access using the online travel dashboard via your company website.

• TripScope – TripScope is something brilliant which is there on iPhone, iPad, iPod, iTouch etc for free. In the travel apps world, TripScope is a new entry. It allows you to make customized itineraries online and send them directly to your clients’ smartphones. In real time changes could be made in the itineraries, chatting with the clients could also be done and to the more, you can work accordingly. This app even makes use of social media in the right manner to the needs of the clients